Rivelio

Spot the right moment for an upsell

Find out when customers are most receptive to additional offers and maximize upsell success rates.

Get an instant summary of a communication thread

Provide your agents with a recap of the conversation, saving their time and making them more efficient.

Turn negative into positive

Adjust your communication strategy to address customers’ negative sentiment, apply proven winning tactics, and ensure smooth customer experience.

Spare time for what matters most

Provide your agents with a shared access to communication summaries and deliver a more personalized customer experience.

Find the best time to request a review

Detect when your customers are happy, get excellent ratings, and use them to attract new customers and gain trust.

Catch the right time to upsell

Timing is crucial in upselling. Understanding customer sentiment helps identify optimal moments when customers are most receptive to additional offerings, maximizing upsell success rates.

Get a quick snapshot
of communication thread

Summaries provide a condensed and simplified version of what happened between support agent and customer.

Change from negative to
positive

Adjust your communication strategy to scale up what's working with your customers. Identifying and addressing negative sentiment prevents potential escalations, ensuring a smoother customer experience.

Spare time for what matters most

Access communication summaries between support agents and customers instantly and deliver a more personalized experience.

Find the best time to request a rating

Having great reviews is crucial to attract new customers and gain trust. Find out when your customers are happy to share their feelings with others.

Catch the right time to upsell

Timing is crucial in upselling. Understanding customer sentiment helps identify optimal moments when customers are most receptive to additional offerings, maximizing upsell success rates.

Get a quick snapshot
of communication thread

Summaries provide a condensed and simplified version of what happened between support agent and customer.

Change from negative to positive

Spare time for what matters most

Access communication summaries between support agents and customers instantly and deliver a more personalized experience.

Find the best time to request a rating

Having great reviews is crucial to attract new customers and gain trust. Find out when your customers are happy to share their feelings with others.

How it works

1. Add our widget to Google Chrome Extensions.

2. Complete the registration to link the widget to your help desk.

3. Check your email and confirm the registration.

4. Open your help desk account.

5. See the widget appear at the right side of the screen and pin it if necessary.

6. Select one of the suggested options: request an analysis of the customer intent or a summary of the dialogue with the customer.

Add our widget to Google Chrome Extensions.
Complete the registration and create a connection between widget and help desk.
Check email and confirm the registration.
Open your help desk account.
Check the widget to appear at the right side of the window, pin it if necessary.
Click one of the suggested options: analyze customer sentiment or request summary of the dialogue with a customer.

Add to Google Chrome

Capture customer sentiment across every interaction with your support team using communication summary AI

Capture customer sentiment across every interaction
with your support team using communication
summary AI